1. Bring driver's license and proof of insurance for all driver's with you to the rental.
2. Return vehicle reasonably clean and with a full tank of gas.
Pickup Locations
CHICAGO, ILLINOIS
Pickup Location
10410 Schubert Ave. (near Mannheim)
Melrose Park, IL, 60131 Google Map phone #1: 415-401-7659 ext. 5331
Pickup Location
2200 Cesar Chavez St.
Suite 16
San Francisco, CA 94124 Google
Map phone: 415-401-7659
Rental
Requirements :
Anybody
who plans on driving our vehicle must
bring the following to the start of the rental.
A copy of your driver's license (or Passport
and International Driver's License). You must
be over 25 years of age to drive the vehicle unless you have our prior written authorization.
Proof
of auto liability insurance. (This must be
current and have your name on it.)
If
you are from a foreign country we will need
insurance coverage that provides DOC (Drive
Other Car) in the US. Otherwise you will need
to secure a non-owner's policy from an insurance
company here in the US
Please
note: We can scan copies of these documents, but
if you want to save time at the rental please
bring a copy with you. You may also fax* the information
to our office (at least 24 hours in advance).
Our fax number is 415-401-7347.
* Please make sure you include the name
of the group and the dates of the rental in the
fax. We receive a lot of these, and won't know
which rental it is for unless you tell us.
Insurance
We
get asked a lot of questions about insurance,
so we have compiled this information for you.
Please let us know if you have any additional
questions.
Most
rental companies sell these types of coverages:
1)
Supplemental Liability Insurance
(SLI)
2)
Personal Injury Protection (PIP)
3)
Contents
insurance
4)
Collision Damage
Waiver (CDW) or Loss Damage Waiver (LDW).
Bandago does not
sell liabilty insurance. You must have your own
auto liability insurance to rent a van from Bandago.
Supplemental
Liability Insurance (SLI)
SLI is auto liability insurance that many rental companies will allow you to purchase
at the rental counter. It typically provides supplemental excess coverage to your own personal auto insurance policy. Bandago does not offer SLI and you must have your own auto liability insurance to rent from Bandago.
*Note
for professional bands, groups, teams, etc.:
For professional groups it is very important
to note that any vehicle you are driving while on tour (including rentals) will NOT be covered under your existing personal auto liability policy. As a touring for-profit business you are actually engaged in commercial use while touring, and if there is a claim your personal insurance policy can and will decline coverage due to this commercial use. (see this Geico article here on the subject). For this reason we STRONGLY urge all of our professional
clients to secure commercial grade liability insurance. See here for more info.
Personal
Injury Protection (PIP)
This is essentially health insurance. It typically
has a fairly high deductible and a fairly low
limit. It is much cheaper, and more effective
to have your own health insurance. Buying it from
a car rental company is a bad deal. For this reason
Bandago does not offer PIP.
Contents
Insurance
This is insurance that covers the contents of
the vehicle. Again it typically has a fairly high
deductible, and fairly low limits.
*Note
for professional bands: The contents
insurance you buy at the rental counter of your
typical rental car agency has exclusions for
electronic equipment and musical equipment.
This renders the insurance useless for most
musicians. For this reason Bandago does not
offer contents insurance.
Collision
Damage Waiver (CDW)
A CDW is technically a waiver, not insurance.
It covers any damage to just the rental vehicle,
regardless of who is at fault. It may duplicate
coverage you already have with your own insurance
or credit card, but on the other hand it can protect you from your premiums going
up in the event of a claim.
If
you currently don't have auto liability insurance:
You
have a couple of options available to you:
For
private individuals who are US Citizens: You
can purchase a "non owners" policy for
a single individual (if one person is going to
be doing all the driving, and if the purpose of
the rental is not commercial in nature.). Non
owner's insurance is auto liability insurance
for people who don't own their own vehicle. This
is typically sold on a six month basis, and will
cover the driver regardless of what vehicle they
are driving. If you are unable to locate this on your own please contact Keli Tomack at the number below and she can help you.
For foreign tourists visiting the United States: Unfortunately we do not have a a liability insurance program available for foreign tourists at this time.
For
Companies and their employees: We highly
recommend getting in touch with your commercial insurance
broker and extending your business policy to include
"hired autos". Depending on the nature
of your use Bandago may also need to be listed
as additional insured. Please speak with us to
make sure you are in compliance.
For
Professional Musicians: When it comes
to commercial grade auto liability insurance, you have the following options:
General
Liability Insurancewith Auto
provision
If you are a professional touring group it is
a good idea to consider purchasing a General
Liability policy with an auto provision. This
not only covers the group and it's employees
who might be driving, but it also protects you
from other liability issues (like an amp falling
off the stage and hurting an audience member
- don't laugh, it's happened).
Equipment
Policy Insurance with Auto provision
An equipment policy will cover all of the groups
musical equipment from damage, theft, loss,
etc. and when combined with an auto provision
will cover the group and any of it's employees
who might be driving. This policy is often cheaper
then a GL policy, so it can be great for groups
that are price sensitive (and really, who isn't?)
but it can be difficult to get auto provision approval from the
equipment insurance company.
Bandcrew:
BandCrew is a company that provides professional Tour Managers to bands. All BandCrew employees are fully insured under a commercial grade policy that allows them to drive vans for touring productions. If you alreadyhave a tour manager (or have a band member acting as a tour manager) we can easily get you enrolled in the BandCrew program. Please call us for more details.
Insurance broker referral
We
refer most professional musicians and people needing non-owner insurance to an excellent
broker: Keli
Tomack. She works for Lockton Insurance Brokers
specializing in the entertainment industry.
We have worked with Keli a lot, and she does
a great job. If you have any more questions,
or would like to get a quote for a policy, we
reccommend getting in touch with her:
Keli
Tomack
Lockton Insurance Brokers, LLC
16133 Ventura Blvd., Ste 700
Encino, CA 91436
CA Insurance License #0F15767
www.lockton.com
Cell: 818-625-9312
Direct Line: 818-836-5810
ktomack@lockton.com
Collision
Damage Waiver Policy
The
collision damage waiver does not cover the interior
of the van, or it's contents (including: game
console, video screens, games, etc.). Please double
check and make sure that all doors are locked
every time you leave the van, that no equipment
is visible, all video screens are folded up, and
that the van is securely parked. We reccomend
parking with the rear doors against a wall wherever
possible.
The
collision damage waiver does not cover damage
due to insufficient heighth or width clearances.
The rule for parking garages, fast food joints
and other areas likely to have low lying roofs
is simple: When in doubt, stay out.
Help
us take good care of our vehicles:
We
require that all of our renters change the oil
every 3000 miles (Note: On the Sprinter vans this
is every 10,000 miles). Anybody who travels more
then 500 miles past the oil change period without
an oil change will be charged an additional .35
a mile.
We
pay for all oil changes!
Just turn your receipts in with the van at the end of your trip for reimbursement.
An
oil change for a Ford van should cost between $15 to
$35. It should take about 15 minutes. We will
not pay more then $50 per oil change, so if they
want more then that you can either use them for
your convenience, and pay the difference, or you
can find a cheaper place to change the oil. Please
note that if you need an air filter, that is fine,
and is not considered part of this total.
We
require every vehicle get a safety inspection
every 10,000 miles. This is for your
safety! Call us and we will help you schedule
an inspection at a time and place that is convenient
for you.
We
pay for all safety inspections,
just bring the receipt back at the end of your
trip.
Absolutely
no stickers, graffiti, or any other kind of tag
anywhere in or on the van are allowed. You will
be charged an additional cleaning fee if this happens.
Do
not drive our vehicles on unpaved surfaces or off road. Do
not take our vehicles into the desert (yes, this
means Burning Man!). Sand and dirt can get into
the engine parts and is very bad for vehicle lifespan.
Our
vehicles are allowed in the US and Canada. They
are not allowed in Mexico.
Unfortunately
for safety and liability reasons we cannot allow
our vehicles to go anywhere that requires snow
chains. In the event of serious weather we advise
you to either stop and wait it out someplace safe,
or avoid it completely.
Audio Visual Equipment / Power
Inverters / GPS / Internet:
Video Sytem / Game Consoles: We
provide a video/game system in all of our vehicles
as an amenity to our renters. We do everything
in our power to make sure the AV system is in
working order before you leave, and if you find
that something is broken during your rental, we
will do everything in our power to get it repaired
as soon as your schedule permits. However
it is important to keep a couple things in mind: AV systems are easy to break. Road vibrations,
normal wear and tear, misuse, even car washes
can all lead to the AV system malfunctioning.
If your AV system does not work for some reason,
please contact us, and we will schedule an appointment
to get it repaired at the nearest Stereo/Alarm
store your schedule will permit. Due to the fact
that the typical breakdown is beyond our control
we do not offer discounts due to a AV system
breakdown.
Power Inverters: We provide power outlets
for the game systems and your personal use. However
please keep in mind that these do not supply unlimited power. If you plug too many things into our outlets
you will either blow a fuse or melt the inverter.
Keep an eye on how many cell phone chargers are
plugged into the system, and make sure you disconnect
them from the power supply if your phone is fully
charged. Often we run into problems when 5 or
6 people have each of their cell phone chargers
plugged in, both x-boxes running, and then they
plug in a couple laptops and melt the inverter.
Most of our vans have at least 1000 watts of power.
This should be more then enough for normal day
to day use. As with our AV systems
we do not offer discounts due to power inverter failure, nor are we responsible for damage to anything you connect to the inverter. We will however schedule repair or replacement of any malfunctioning inverters on the next business day.
GPS Units:
We have tested every brand on the shelf before settling on the units we currently use, and our GPS units provide substantially better service then the refurbished/propietary models you typically encounter at most rental car companies. On top of
that we rent these for half of what most rental
companies charge for a GPS unit: we only charge
$5/day. If you have never used GPS before we
highly recommend it. Our customers who have rented these have raved
about them, so if you want to have one during
your rental make sure you let us know when you
make your reservation.
Internet: We now offer mobile Internet WI-FI as a free amenity for many of our vehicles. The router is installed directly into the vehicle, and WI-FI is available for use by the passengers while the vehicle is being operated. While the feedback on this service has been very positive please note that mobile internet service is not 100% reliable, and as a result we cannot and do not guarantee service, coverage, reception or speed. Since the service is included as an additional amenity free of charge with the rental we cannot offer discounts if there is any disruption in service.
Repair
policy: In the rare event you need a repair...
Tow
Service:
Should you ever need it, we have a 24 hour nationwide
road service available to help you. The membership
number and the 1-800 number are on your rental agreement. However please
also call Bandago to let us know that you are
having problems. We are *very* aggressive when
it comes to making repairs, and we often have
knowledge and experience that will get you rolling even before you get off the phone. So should you have
any issues please contact us immediately (1-866-TOURVAN)
so we can help!
Spare
Tires: Every van has a spare tire. We
do not allow you to self change the tire.
You must call our tow service and have a tow truck
driver come and change the tire. Please let our
office know anytime you get a flat so we can arrange to have the spare replaced for you. In the Ford vans: It is located
underneath the van towards the rear of the vehicle.
There is a compartment in the rear wall of the
van on the right hand side that contains a jack
and a screw lever to lower the wheel. The hole
to insert the screw lever is located just above
the rear bumper near the intersection of the two
rear doors. There is usually a plastic flap covering
the hole that will need to be opened to access
the wheel lowering mechanism. In the Sprinter vans: It is also
located underneath the van towards the rear of
the vehicle. The tools for the spare tire are underneath
the floorboard in front of the passenger seat.
Please note the spare tire for Sprinters often uses a different size
of wheel bolt than for the spare tire. These bolts, if required,
are also found in the spare tire tool compartment.
Make sure the tow truck driver is aware that the
spare might require these specially sized wheel
bolts, or they could wind up stripping the wheel
hub, and that will cause you a long delay because
the wheel hub will ned to be re-threaded!
Mechanical
Repair Policy:
Should a mechanical repair be neccesary during
the course of your tour, please be advised that
we will pay or reimburse you for any and all mechanical
repairs at no extra cost to you, provided that the repair is not due to misuse of the vehicle (intentional or otherwise), or collision with a foreign object. But you must
call us and let us know what is going on so we
can help you take care of it promptly.
If
your malfunction is after hours and we are closed,
we have a 24 hour nationwide tow service that
will tow the vehicle to the nearest mechanic (see the section above about Tow Service).
In most places mechanics are all closed after
5pm anyways, so there isn't much anybody can
do until the morning. Leave a message on our voicemail
and we will help you first thing in the morning.
Go to a hotel and get some sleep. Watch TV. Relax.
Being stressed out isn't going to help. Wake up
fresh in the morning and we will help you get moving as soon as possible.
You
must follow our instructions regarding maintenanceand repairs, regardless of the effect
it may have on your schedule.
Sorry, but safety comes first. Failure to follow our instructions voids our agreement,
and any CDW we have provided you with, and may
result in us reclaiming our vehicle at your cost.
If we feel something is unsafe, we have the final
word. Yes we care a tremendous amount about your
schedule, probably more than any other rental
company in the world, but we cannot knowingly
allow anyone to compromise their safety (or anyone else's). Your
life and your health are the most important things
in our vehicles.
In the event of a serious mechanical malfunction*:
We will make every effort to get you back on the
road as soon as possible. Should repairs require
an overnight stay we will either pay for or reimburse you for up to two (2)
hotel rooms in the a convenient nearby hotel.
In the event that repairs cannot
be completed within two business days we will do one of
two things:
We will rush a Bandago replacement vehicle out to
you.
If no Bandago replacement vehicle is available we will do everything we can to help you find another
vehicle from the closest suitable rental company. You will
no longer be charged by Bandago starting on
the day of the mechanical failure, we will close our
rental agreement, and you will be able to
leave the Bandago van at the repair shop and
continue with your tour with the new rental company. You will be responsible for paying for the new rental
vehicle once you take possesion of it.
We
will cover all of the costs of recovering our vehicle and transporting it back to one of our locations. Please note that we cannot guarantee that other rental companies will be able to match our rates, or our vehicle configurations.
You tow a trailer at your own risk!!!
It is almost impossible to find a van with a tow hitch from another rental company.
Most rental companies do not allow their vehicles
to tow anything at all. We cannot guarantee that
a replacement vehicle with a tow hitch will be available from another company if our vehicle breaks down,
and we are not responsible for any extra costs you may
incur dealing with your trailer should this happen. This is why we always encourage
bands to travel without a trailer if possible.
Like
any other van rental company in the world Bandago
is never liable for the loss of revenue due to
vehicle downtime under any circumstances, even
if due to our own fault or neglect. If you need travel insurance we suggest you contact a travel insurance provider.
* Prohibited use of the vehicle violates this
agreement, voids all liability and other insurance
coverage, and makes vehicle subject to immediate
recovery by Bandago.
If you decide to tow a trailer with our vehicle you
tow a trailer at your own risk!!!
We
provide tow hitch receiver rentals as a convenience to our renters.
We do not rent trailers, connect or install them for you,
and we do not provide support for trailer issues.
We provide the female receiver only. You will need to provide the ball mount, ball, and any other items required for your trailer.
There are numerous different trailer wiring configurations and several different kinds of trailer connectors/adapters (see the wiring and connector guide above). We have no way to know if the van and tow receiver you are renting from us will work or fit with the specific trailer you are planning on using without requiring an adapter or wiring adjustments. To make matters worse, we have seen countless trailers that are wired improperly. For this reason we do not guarantee the trailer harness wiring on our vehicle will work with your trailer. If the wiring on your trailer does not work with our vehicle you are welcome to call our office, and we will make every effort to help you, but we do not offer discounts due to any trailer wiring issues. If you are planning on towing a trailer we strongly suggest that you budget extra time at the start of your rental to make sure your trailer functions properly.
Our
nationwide tow provider (and most commercial tow
operators) will not tow a vehicle with a trailer
attached. If you have a serious mechanical problem
and you are towing a trailer you may have to leave
the trailer behind unattended. So make sure you
bring a tongue lock with you in case you need
to leave your trailer behind.
There
is a $10/day charge for renting the tow hitch. This
is designed to cover the additional wear and tear
on the brakes, transmission, and engine.
Bandago's
CDW policy does not extend to your trailer, or
any accident caused in part or in whole by your
trailer. If you are towing a trailer, you
tow at your own risk.
In
most parts of the United States It is very difficult
to find a replacement rental vehicle with a tow
hitch from another rental company. Most rental
companies do not allow their vehicles to tow anything
at all. Should you require a replacement vehicle
we cannot guarantee that a vehicle with a tow
hitch will be available at or near your location,
and we are not responsible for any costs you may
incur dealing with your trailer, or the equipment in your trailer. This
is why we always encourage our renters to travel without
a trailer if possible.
Tickets / Tolls / Transponders / EZ-Pass etc.
The renter is responsible for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter's use or operation of the vehicle.
We strongly urge our renters to pay all tickets etc., as they receive them. If a fine remains unpaid and we receive a delinquent violation notice we will charge an administration fee in addition to the fine to pay and process the fine on your behalf.
Many of our renters would like to use their own toll transponder (EZ-pass, I-Pass, etc.). However please be aware: we have seen numerous cases where the transponder signal was not picked up and a violation notice was then mailed out. Due to the length of time it takes the toll agencies to mail a violation to an out-of-state vehicle owner it can sometimes be impossible to get the violations reversed and/or assigned to the renter's account by the time we receive them. Ultimately the renter is responsible for any fines they incur. So our first bit of advice is to just leave the transponder at home and pay the tolls as they happen. But if you really want to bring the transponder with you (and we completely understand if you do) then we recommend contacting the toll agency that provided you with the transponder and get specific instructions from them on how to proceed using your transponder with a rental vehicle.
Payment
Policy
All
payments are due immediately upon the completion
of the rental. Commercial accounts must be set
up in advance.
The
renter guaranteeing the reservation expressly
authorizes Bandago to process the credit card
for any and all charges due under the agreement
unless other arrangements have been made in advance.
If
any errors are found each party shall promptly
pay or credit the other, as appropiate, to correct
the error.
Payments
more then 15 days late will be charged a 15% late
payment penalty. Delinquent
balances may be subject to additional legal and/or
collection fees.
Cancellation
Policy
Tours
of three days or less require a non-refundable
deposit equal to one days rental.
All
other rentals require a 30% non-refundable deposit.
Tours
cancelled on the first day of the rental or afterwards
will be charged for the entire reservation.
Drive
Smart, Drive Safe, Drive Green
Fuel
consumption is one of the biggest controllable
expenses when you are on tour. Factors such as
speed, tire pressure, and a clean air filter,
can all have a very large impact on fuel consumption.
For example there is a 20% difference in fuel
consumption between 65mph and 80 mph. Over an
entire tour this can translate into hundreds of
dollars saved simply by driving the speed limit,
and this also can greatly diminish the amount
of carbon that is emitted into the atmosphere.
Tire
pressure not only affects gas mileage, it affects
safety. Check your tire pressure regularly. If
you have questions regarding the proper pressure
to inflate the tires, please call Bandago.
Wearing your seatbelt can reduce the odds of a
fatality from 72% to 20%. Please
wear your seatbelts at all times when the vehicle
is moving!
According
to the NHTSA, most rollovers are due to driver
error. Please take a moment to familiarize yourself
with these safety tips:
Never
drive when you are tired. Pull over and get
some rest before driving.
Always
drive the speed limit.
If
you do find yourself drifting off the road
avoid turning the wheel suddenly to get back
on the road. Instead hold the wheel steady
and gently slow down. When you have slowed
down to a safe speed then you can then go
back on the road. (most rollovers occur when
people jerk the wheel to get back on the road,
so this is important!!!)
Please make sure there are no cans, cups,
or other debris near the feet of the driver.
Poor
weather, ice, and bad weather conditions are
inherently dangerous in any vehicle. When
in doubt, pull over and wait for conditions
to improve.
For
more inforamtion on preventing rollovers and
safe driving please visit the NHTSA
website.
Accident
Policy
In
the event of an accident, no matter how large
or small, we require that you notify us immediately
at 1-866-TOURVAN.
We
will provide you with an accident report form,
which needs to be completely filled out and faxed
back to us at 1-415-401-7347.
Delivery
Service
Bandago
will deliver or pickup anywhere in the continental
USA.
Delivery
rates are inclusive of all costs,
including driver pay, per diem, fuel, return airfare,
tolls, taxi's, hotel, vehicle depreciation, and
all other incidental expenses.
Deliveries
must be scheduled at least a week in advance so
we can make sure we have staff available to handle
your needs. Rush deliveries may be charged an
additional expediting fee.
Deliveries are made within delivery windows. Due to traffic and other elements of delivery beyond our control, we cannot guarantee a specific delivery time.
DISCLAIMER:
This information form is for informational purposes
only. It is not designed to replace our rental agreement,
and our rental agreement suspersedes any information
found on this page. Policies may be changed without
notice.
RENTAL PROCEDURES, TERMS AND CONDITIONS