Anybody who plans on driving our vehicle must meet the following requirements:
*Please note: We are happy to scan copies of these documents upon your arrival, but if you want to save a little time please bring a copy with you. You may also fax the information to our office (at least 24 hours in advance), or email them to us. Our fax number is 415-401-7659 and our email is email@example.com. Please make sure you include your reservation number, the name of the group and the dates of the rental when sending us documents, as we receive a lot of documents, and won't know which rental it is for without this information.
We get asked a lot of questions about insurance, so we have compiled this information for you. If you want a simple explainer we recommend checking out this slide show here: Insurance Explainer.
If you have both liability AND collision from a single insurance company it's called "Comprehensive Insurance". Most comprehensive auto insurance policies will cover damage to rented vehicles, but you should always check with your carrier if you are not sure.
Bandago sells the following forms of coverage
Musicians and other commercial-use renters: It is important to note that any vehicle you are driving while conducting business (including rentals of tour vehicles) may not be covered under your existing personal auto liability policy. As a business you are engaged in commercial use, and if there is a significant claim your personal insurance policy may decline coverage due to this commercial use. (see this article for more information). For this reason we STRONGLY urge all of our professional clients to secure commercial grade liability insurance. If you are a touring musician and do not currently have commercial grade insurance we have a possible solution for you: BandCrew.
Some credit cards offer collision coverage for rental cars. Before relying on your credit card for coverage make sure it provides the coverage you need:
Bandago sells a CDW package for all of our vans. The CDW we offer has a $2,500 deductible. This is due to the high value of our vehicles, and the need to make the CDW affordable (a zero deductible would result in a much higher price). The collision damage waiver does not cover the interior of the van, or it's contents (including: game console, video screens, games, etc.). Please double check and make sure that all doors are locked every time you leave the van, that no equipment is visible, all video screens are folded up, and that the van is securely parked. We recommend parking with the rear doors against a wall wherever possible. The collision damage waiver does not cover damage due to insufficient height or width clearances. So the rule for parking garages, fast food restaurants and other areas likely to have low lying roofs is simple: "When in doubt, stay out".
BandCrew is a sister company that provides professional Tour Managers to bands. All BandCrew employees are fully insured under a commercial grade policy that allows them to drive vans for touring productions. It is cheaper than purchasing a CDW and separate SLI for each driver, and also offers lower deductibles. If you already have a tour manager (or have a band member acting as a tour manager) we can easily get you enrolled in the BandCrew program. Please call us for more details or visit the BandCrew website: https://www.bandcrew.com.
We do not offer on-site parking for your car, and can not store your vehicle while you rent ours (there are time where we don't have enough parking for OUR vehicles!). However most of our locations have parking facilities located nearby. If you need parking during your rental please contact us and we will do our best to assist you in identifying a location nearby.
We are absolutely crazy about maintaining our vehicles, but we can't do it alone: we need your help! On longer rentals (one week or more) we require that all of our renters get a safety inspection and oil change every 10,000 miles (or earlier if indicated by the vehicle's computer). Renters who drive over this mileage limit without getting the required inspection risk additional fees.
Other things you should know:
We provide a video screen and video game console with DVD support, controllers, and wireless headphones in many of our vehicles as an amenity to our renters. If your vehicle has an in-van entertainment system we will do everything in our power to make sure it is in working order. Every system is tested twice before every rental: once when the vehicle is returned, and again in your presence when you arrive to pick it up. If you find that something is not working properly during your rental, please contact us. We have found reported problems are often due to simple user error, or only require a quick fix. However if repairs are required we will do everything in our power to get it repaired, and we will schedule a trip to the nearest technician at your earliest convenience. With that being said: road vibrations, weather and even misuse can all contribute to the entertainment system malfunctioning. Due to the fact that the typical malfunction is beyond our control we only offer repair and/or replacement of the system at our expense, and we do not offer discounts or other compensation due to entertainment system malfunctions.
We provide power outlets for the game systems and your personal use. However please keep in mind that these do not supply unlimited power. If you plug too many devices, or devices which consume too much power into our outlets you will either blow a fuse or even the entire inverter. Keep an eye on how many cell phone chargers are plugged into the system, and make sure you disconnect them from the power supply if your phone is fully charged. Often we run into problems when 5 or 6 people have each of their cell phone chargers plugged in, and then they plug in a couple laptops and wonder why it stops working. Most of our vans supply at least 1000 watts of power. This should be more then enough for normal day to day use. As with our AV systems we do not offer discounts due to power inverter failure, nor are we responsible for damage to anything you connect to the inverter. We will schedule repair or replacement of any malfunctioning inverter on the next business day.
We have tested every brand on the shelf before settling on the Tom-Tom units we currently use. These GPS units provide substantially better service than the refurbished/propietary models you typically encounter at most rental car companies. On top of that we rent them for a fraction of what most rental companies charge. The nice thing about having a GPS unit is that you keep your hands free, there are no incoming calls or texts to disrupt the navigation, and don't have to worry about getting a ticket (driving while holding a cell phone is a $271 ticket in California!). Our customers who have rented our GPS units have raved about them, so if you want to have one during your rental make sure you let us know when you make your reservation.
We offer mobile Internet WI-FI for your convenience. Wi-fi is delivered by 3rd party providers, and data is pay-as-you-go based on how much data you want (note: this is far superior to services like GoGo you see on airplanes that charge a flat fee per day and give you crap speed. What we offer is FAST and CHEAP). We are constantly identifying the best value out there, have switched vendors numerous times when better technology or rates became available, and specifically look for plans that offer the best possible rates to high consumption users. We do not mark-up this service at all, or take any commission on it. We want *you* to get the best possible rate. Since our vehicles go everywhere it is obviously impossible to guarantee service, coverage, reception or speed, but we pay a lot of attention to all of these factors, and are always optimizing for them. The carriers and providers are also constantly improving so our experience has been it just keeps getting better. Since Wi-Fi is provided by a 3rd party we do not offer discounts for any disruption in the service (the 3rd party vendor will handle any billing issues related to the Wi-Fi), but we will replace faulty equipment at our expense.
The wireless headphones and game controllers in our vehicles require AA batteries to operate. Installing brand new batteries with every rental would be environmentally (and financially) wasteful. As a result we do not supply new batteries with every rental, and encourage clients to bring their own AA batteries with them in case the batteries in the headphones or game controllers need replacement.
Should you ever need it, we have a 24 hour nationwide road service available to help you. The membership number and the 1-800 number are on your rental agreement. However please also call Bandago to let us know that you are having problems. We are very aggressive when it comes to making repairs, and we often have knowledge and experience that will get you rolling even before you get off the phone. So should you have any issues please contact us immediately at 1-866-868-7826 (866-TOURVAN) so we can help!
Every van has a spare tire. We do not allow you to self change the tire. You must call our tow service and have a tow truck driver come and change the tire. Please let our office know anytime you get a flat so we can arrange to have the spare replaced for you.
Our customers travel tens of millions of miles every year, and despite the extraordinary effort we put into vehicle maintenance, there are occasionally moments where maintenance or repairs will be necessary. Should a mechanical repair be necessary during the course of your rental, please be assured that we will pay or reimburse for all mechanical repairs, provided that the repair is not due to misuse of the vehicle, or collision with a foreign object. But you must call us and let us know what is going on so we can help you take care of it promptly. Repairs over $75 require our approval before they can be initiated (this is as much for your protection as ours: we've encountered some shady mechanics out there.).
You must follow our instructions regarding maintenance and repairs, regardless of the effect it may have on your schedule. Sorry, but safety comes first. Failure to follow our instructions voids our agreement, and any CDW we have provided you with, and may result in us reclaiming our vehicle at your cost. If we feel something is unsafe, we have the final word. Yes we care a tremendous amount about your schedule, probably more than any other vehicle rental company in the world, but we cannot knowingly allow anyone to compromise their safety (or anyone else's). Your life and your health are the most important things in our vehicles.
After hours: If your mechanical issue occurs after hours and we are closed, we have a 24 hour nationwide tow service that will tow the vehicle to the nearest mechanic (see the section above about Tow Service). In most places mechanics are all closed after 5pm anyways, so there isn't much anybody can do until the morning. Leave a message on our voicemail and we will help you first thing in the morning. Go to a hotel and get some sleep. Watch TV. Relax. Being stressed out isn't going to help. Wake up fresh in the morning and we will help you get moving as soon as possible.
In the event of a serious mechanical malfunction*: We will make every effort to get you back on the road as soon as possible. Should repairs require the vehicle stay at the repair shop overnight we will issue vouchers for up to two (2) hotel rooms at a convenient nearby hotel (note this must be cleared with us prior to booking the hotel room). In the event that repairs cannot be completed within two business days we will do one of two things:
We do not own teleportation devices. If you take your vehicle into the middle of the desert, deep into massive national parks, high into mountain ranges, way out to the boonies, or otherwise drive to locations far from major metropolitan areas, mechanics, parts, and tow trucks this will have a corresponding effect on our ability to get you moving quickly again if there is a problem. You assume this risk when traveling to remote, rural and/or isolated areas. We will still do everything we can to help you, but it will likely take longer to get repairs and/or parts. We are not liable for additional expenses you may incur as a result of your travel to remote areas (this includes expenses such as gas, miles, lodging, etc not otherwise provided for in our standard agreement). We are not bad people because of it, there's just limits to what we can provide and still offer vehicles for rent at a reasonable price. Please have realistic expectations.
Prohibited use of our vehicle violates our rental agreement, voids all liability and other insurance coverage, and makes vehicle subject to immediate recovery by Bandago.
We do not sell, offer, or include travel insurance with your rental, and do not provide coverage for anything other than our van. If you need travel insurance we are happy to refer you to a travel insurance provider. Like every other vehicle rental company in the world Bandago is never liable for consequential losses or damages (including lost revenue, wages, etc) due to vehicle downtime under any circumstances, even if the downtime is due to our own fault or neglect.
BEFORE RENTING A VAN AND ATTACHING A TRAILER, PLEASE REVIEW THE FOLLOWING:
You tow a trailer at your own risk!!! Trailers can make operating the vehicle more challenging. Furthermore it is almost impossible to find a replacement van with a tow hitch from another rental company on short notice if necessary. Most rental companies do not allow their vehicles to tow anything at all. We cannot guarantee that a replacement vehicle with a tow hitch will be available from another company if our vehicle breaks down and we are unable to provide a replacement from our fleet, and we are not responsible for any extra costs you may incur dealing with your trailer should this happen. This is why we always encourage groups to not travel with a trailer if possible.
Our nationwide tow provider (and most commercial tow operators) will not tow a vehicle with a trailer attached. If you require a tow you may have to leave the trailer behind unattended. So make sure you bring a tongue lock with you in case you need to leave your trailer behind.
We provide tow hitch receiver rentals as a convenience to our renters. We do not rent trailers, connect or install them for you, and we do not provide customer support for trailer issues. We provide the female receiver only. You will need to provide the ball mount, ball, and any other items required for your trailer.
We test our vehicles regularly (and before every rental requesting a trailer hitch) to make sure are wiring conforms to the most standard trailer wiring configuration. With that being said there are numerous different trailer wiring configurations and several different kinds of trailer connectors/adapters (see the wiring and connector guide above). We have no way to know if the van and tow receiver you are renting from us will work or fit with the specific trailer you are planning on using without requiring an adapter or wiring adjustments. To make matters worse, we have seen countless trailers that are wired improperly or are non-standard. It seems people just love messing with the wiring on these things - usually to get it to work with a vehicle that has a non-standard wiring, and then it never gets corrected. For this reason we do not guarantee the trailer harness wiring on our vehicle will work with your trailer. If the wiring on your trailer does not work with our vehicle you are welcome to call our office, and we will make every effort to help you, but we do not offer discounts due to any trailer wiring issues, and we do not pay for trailer wiring modifications. If you are planning on towing a trailer we strongly suggest that you budget extra time at the start of your rental to make sure your trailer functions properly with our vehicle.
We charge a modest additional fee to rent a trailer hitch and this fee is designed to cover the additional wear and tear on the brakes, transmission, and engine.
Bandago's CDW policy does not extend to your trailer, or any accident caused in part or in whole by your trailer. If you are towing a trailer, you tow at your own risk.
Tickets and citations
The renter is responsible for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter's use or operation of the vehicle. We strongly urge our renters to pay all tolls and violations as they generate them. We charge an administrative fee per transaction if we have to pay a toll or violation on your behalf (it's not optional for us: if we don't pay the toll our vehicle can be impounded).
Are you certain you generated a toll or violation?
We highly recommend visiting the website of the agency, and paying the toll before any late fees or additional charges are assessed. In some cases this can result in dramatically reduced charges if you pay within 72 hours.
We do not provide Transponders!
Our vehicles travel all over the country, often on one-ways. There are numerous different transponder systems. There is no practical way for us to maintain transponder accounts, and put transponders in our vehicles. Every vehicle would have to have several transponders and that is not practical to manage across a nationwide fleet.
Do you have your own Transponder?
Many of our renters like to use their own toll transponder (EZ-pass, Fastrak, I-Pass, etc.). However please be aware: it is fairly common for the transponder signal to not be picked up, resulting in a violation being generated. So our first bit of advice is to just leave the transponder at home and pay the tolls as they happen, and that way you can be certain all violations are paid for. That's also the most secure way to be certain the violations are assigned to your transponder account. But if you really want to bring the transponder with you (and we understand if you do) then we strongly recommend double checking to make sure the transponder was activated every time you go through a toll, and if it doesn't activate then you should take steps to make sure the violation is paid for.
To pay a violation or assign it to your transponder account you will need to contact the toll agency that provided you with the transponder and get specific instructions from them on how to assign the violation to your account. We provide the license plate number on your rental agreement, so you can even follow up with them after your trip. Most agencies will let you pay a toll for a rental vehicle online using your transponder account provided you follow up quickly enough. Some authorities will even let you add a specific vehicle if you are going to be in the same one for a while. The difficulty level does vary by agency. Obviously we can't control how the tolling agencies run their operations, and we completely get how frustrating it is that they aren't more accommodating, but we're stuck in the middle here: if the violation isn't paid we can wind up having our vehicle impounded.
I just got a notice from a rental I had a lonnnnng time ago. What's up with that?
We often don't receive notices from tolling agencies until months (and in some cases years) after the rental completed. Some agencies don't mail any notices at all until there are three or more violations on the vehicle. Other agencies send their out-of-state vehicle violations to a separate department that is usually severely backlogged, so we won't get the notice in a timely manner. We are just as frustrated as you about this, but you are still liable for any violations you incurred during the rental, no matter how long ago they were.
Tours of three days or less require a non-refundable deposit equal to one days rental. All other rentals require a 30% non-refundable deposit. Tours cancelled on the first day of the rental or afterwards will be charged for the entire reservation.
Fuel consumption is one of the biggest controllable expenses when you are on tour. Factors such as speed, tire pressure, and a clean air filter, can all have a very large impact on fuel consumption. For example there is a 20% difference in fuel consumption between 65mph and 80 mph. Over an entire tour this can translate into hundreds of dollars saved simply by driving the speed limit, and this also can greatly diminish the amount of carbon that is emitted into the atmosphere.
Tire pressure not only affects gas mileage, it affects safety. Check your tire pressure regularly. If you have questions regarding the proper pressure to inflate the tires, please call Bandago.
Wearing your seatbelt can reduce the odds of a fatality from 72% to 20%. Please wear your seatbelts at all times when the vehicle is moving!
According to the NHTSA, most rollovers are due to driver error. Please take a moment to familiarize yourself with these safety tips:
For more information on preventing rollovers and safe driving please visit the Safer Car website.
In the event of an accident, no matter how large or small, we require that you notify us immediately. We will provide you with an accident report form, which must be completely filled out and and either emailed or faxed back to us at 1-415-401-7659.
If you need hand controls due to disability, no problem, we'll take care of you. Please make sure you let us know at least 72 hours in advance so we can make sure that the unit is present and that staff will be prepared. Bandago uses the PHC-3 Hand Control.
Burning Man is a popular event held in the Black Rock Desert in Nevada. While we do rent vans for use at Burning Man, we have special requirements that must be met to book your reservation:
Bandago Van Rental San Francisco
2200 Cesar Chavez #16
San Francisco, California 94124