Bandago Rental Policies

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TOTAL CLEAN: COVID-19 Cleanliness Standards

Part of our TOTAL CLEAN process is ensuring we sanitize high touch surface areas:

• Key/key fob
• Doors - interior, exterior: handles, pockets, buttons
• Center Console - instrument/accessory panel, switches, touchscreen, buttons
• Steering - wheel, column, ignition switch, buttons
• A/V Equipment - monitor, game system, controllers, games (A/V equipment not available in every van
• Mirrors - rear, side and visor mirrors
• A/C vents and swtiches
• Gear shift/stick
• Voids and compartments - cup holders, areas between seats and consoles/door jambs
• Seat belts, buckles, attachment points

Employee Policies/Guidelines

Bandago employees are required to follow best practices recommended by leading health authorities, including the CDC. These practices include:

• Limit the number of employees in each location
• Conduct customer interactions outdoors
• Use social distancing
• Stay home if they are feeling ill
• Frequently wash hands
• Frequently sanitize touchable surfaces with disinfectant per the TOTAL CLEAN 10 point checklist
• Use gloves, masks, and a disinfectant when cleaning vehicles
• Minimizing customer interaction at vehicle pickup or delivery
• Ensure local teams have supplies and resources needed

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Rental Process

1. Arrive at your scheduled pick up time with your valid driver's license, proof of automotive liability and collision insurance, and the credit card used to reserve.
• If you do not have insurance we sell liability insurance.
• Liability Insurance (RLP) can only be purchased with a major credit card
2. Our staff will show you how to operate all features of the van you reserved and answer any last minute questions you may have.
3. Our staff will then go over the current physical state of the van and mark for any damages.
4. eSign our Bandago Rental Agreement.
5. We will then charge you either in full or a maximum of $1,000. For example, if you only paid our $100 deposit and your reservation’s estimated balance is $2,500, we will only charge you $900 to release. If you paid in full, there is no additional charge required.
6. Have fun, drive safe!
7. Return the vehicle at the date and time scheduled on your rental agreement, reasonably clean and with a full tank of gas.

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Rental Requirements

Anybody who plans on driving our vehicles must meet the following requirements:

• Valid driver’s license (or if visiting from outside the United States please have your International Driver License along with your Passport).
• Proof of auto liability insurance* (Either your own policy, or purchased through Bandago).
• Some form of collision coverage (either through your own insurance policy, or by purchasing our Collision Damage Waiver with a major credit card).
• The Credit Card used to reserve your van
• You must be 25 years of age or older.
• You must be fit to drive. We will not give you the keys if, in our judgement, you are inebriated, incapacitated, or otherwise incapable of driving our vehicle safely.

*Please note: If you would like to save time at pickup please send in a picture of your license and your proof of automotive liability and collision insurance via your declarations page in response to your confirmation email or send them directly to [email protected].com with your reservation number as the subject line. If you have any questions regarding our requirements, you can send us an email at [email protected] or give our support team a call at 866-868-7826.

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All About Insurance

We get asked a lot of questions about insurance, so we have compiled this information for you. If you want a simple explainer we recommend checking out this slide show here: Insurance Explainer. If you have questions about your own personal or commercial insurance options, please consult with your licensed insurance agent.

There are two kinds of insurance you need to have in place in order to work with us:

1. Liability insurance
   This covers any damage or injuries you may cause to someone else due to your fault or negligence. For instance if you go through a red light and hit someone, liability insurance will cover the damages to the other persons car, as well as any injuries they may have. Liability insurance does NOT cover damage to your vehicle. If you do not have liability insurance please read this section.
2. Collision Insurance
   Collision insurance covers collision damage to your vehicle (in this case the rented vehicle), regardless of who is at fault. So whether someone did a hit and run and dented your door in the parking lot while you were shopping for groceries, or you backed up into a telephone pole, either way collision insurance will cover you.

If you have both liability AND collision from a single insurance company it's called "Comprehensive Insurance". Most comprehensive auto insurance policies will cover damage to rented vehicles, but we advise you to double check with your insurance agent about our passenger vans that seat 10 to 15 passengers.

Insurance Packages

Bandago sells the following forms of coverage

• Collision Damage Waiver (CDW)
  Bandago's Collision Damage Waiver protects you from responsibility for collision damage to the rental vehicle, regardless of who is at fault. Our CDW has a deductible, so the customer is responsible for the first $2,500, but any damage beyond that is covered up to the full replacement value of the vehicle. The collision damage waiver does not cover the interior of the van, or it's contents (including: game console, video screens, games, cargo, personal items etc.).
  The collision damage waiver does not cover damage to tires, windows, roof, undercarriage, side mirrors, or interior. It does not cover damage if you are using the vehicle in a prohibited manner, or if the damage was caused by an un-authorized driver.
  Our CDW may duplicate coverage you already have with your own insurance or credit card, but on the other hand even if you have insurance it can protect you from your premiums going up in the event of a claim. It will also cover loss-of-use (i.e. responsibility for downtime during repairs) which many insurance policies do not provide coverage for. If you are relying on your credit card for collision coverage, we recommend you read the section below, as many cards have exclusions for passenger vans, or require you to take additional steps to activate coverage.
• Renter's Liability Protection (RLP)
  Renters Liability Protection provides primary liability coverage to the renter, up to the state statutory limits. This insurance will help protect the renter should the renter injure another person in an accident or damage the property of another while operating the rental vehicle, up to the policy limits. RLP insurance does not cover damage or injury to the driver or additional operator, family or household members or passengers.
• Supplemental Liability Insurance (SLI)
  Supplemental Liability Insurance provides supplemental liability insurance to the renter, in excess of the underlying limit, which is the higher of 1) any existing liability insurance, which may include the renter's own insurance, or 2) the applicable state minimum financial responsibility limits, which vary by state. SLI policy limits are the different between the underlying limit and $1,000,000, per accident. This insurance will help protect the renter should the renter injure another person in an accident or damage the property of another while operating the rental vehicle, up to the policy limits. SLI insurance does not cover damage or injury to the driver or additional operator, family or household members or passengers.
• Personal Accident Insurance (PAI)
  Personal Accident Insurance provides coverage in the event of an extreme accident. It provides coverage due to accidental death ($250,000 for the insured renter, and $125,000 for insured passengers), medical expense coverage (up to $2,500), ambulance coverage (up to $500 per person), and also covers your personal items against damage or theft up to $750 (with a per claim deductible of $50 - please note there are exclusions for non-personal items like electronic and music equipment)

Business Use: If you are driving while conducting business you may not be covered under your existing personal auto liability policy. Your personal insurance policy may decline coverage if there is an accident leaving you personally liable (see this article for more information). Check with your carrier to confirm you have proper coverage.

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Credit Card Coverage for Collision

Some credit cards offer collision coverage for rental cars. Before relying on your credit card for coverage make sure it provides the coverage you need:

• Credit cards do NOT provide liability coverage (damage to other people or property besides yourself and Bandago). If they provide anything at all, it will be collision coverage only. We are aware of only one credit card that provides primary liability coverage.
• Not all credit cards are the same. Read this article to learn about the differences between different cards.
• Some cards charge extra in order to activate collision coverage, and you need to request this extra coverage in advance. Some cards do not provide collision coverage at all. You need to call your credit card company to find out.
• Some cards specifically exclude passenger vans.
• Many credit card companies have specific exclusions for business use. Read the exclusions carefully.
• Most credit card collision coverage is secondary, which means they will only pay after your own auto liability insurance carrier has maxed out.
• Only a few cards will cover loss-of-use, or administrative fees. You remain responsible for anything the card issuer does not cover.

Always check with your card issuer before relying on their coverage. Don't let this happen to you.

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Customer Parking

We do not offer on-site parking for your car, and can not store your vehicle while you rent ours (there are time where we don't have enough parking for OUR vehicles!). However most of our locations have parking facilities located nearby. If you need parking during your rental please contact us and we will do our best to assist you in identifying a location nearby.

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Vehicle Maintenance

We are absolutely crazy about maintaining our vehicles, but we can't do it alone: we need your help! On longer rentals (one week or more) we require that all of our renters get a safety inspection and oil change every 10,000 miles (or earlier if indicated by the vehicle's computer). Renters who drive over this mileage limit without getting the required inspection risk additional fees.

Other things you should know:

• Mercedes-Benz Sprinters require a little extra love and attention: Besides regularly filling the van up with diesel fuel, Sprinters also need refills of DEF (Diesel Exhaust Fluid). DEF is responsible for keeping emissions low, which makes the Sprinter a better choice for the environment. DEF is sold at most auto parts stores and truck stops/gas stations. It's inexpensive and easy to refill. At the start of your rental, we'll make sure DEF is topped off and show you how to refill. Like diesel fuel, DEF is not a reimbursable expense.
• Absolutely no stickers, graffiti, or any other kind of tag anywhere in or on the van are allowed. You will be charged an additional cleaning fee if this happens.
• Do not drive our vehicles on unpaved surfaces or off road. If you are planning on going to Burning Man please see our Burning Man policy
• Our vehicles are allowed in the US and Canada. They are not allowed in Mexico.
• Unfortunately for safety and liability reasons we do not supply snow chains and do not recommend you drive anywhere that requires snow chains. In the event of unexpected serious weather we advise you to stop and wait it out someplace safe. We also recommend that you avoid driving in areas prone to extreme snow storms (such as ski resorts). If you do use snow chains you do so at your own risk, and any damage the vehicle incurs as a result will be your sole responsibility.

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In-Van Entertainment:

We provide a video screen and video game console with DVD support, controllers, and wireless headphones in many of our vehicles as an amenity to our renters. If your vehicle has an in-van entertainment system we will do everything in our power to make sure it is in working order. Every system is tested twice before every rental: once when the vehicle is returned, and again in your presence when you arrive to pick it up. If you find that something is not working properly during your rental, please contact us. We have found reported problems are often due to simple user error, or only require a quick fix. However if repairs are required we will do everything in our power to get it repaired, and we will schedule a trip to the nearest technician at your earliest convenience. With that being said: road vibrations, weather and even misuse can all contribute to the entertainment system malfunctioning. Due to the fact that the typical malfunction is beyond our control we only offer repair and/or replacement of the system at our expense, and we do not offer discounts or other compensation due to entertainment system malfunctions.

Power Inverters

We provide power outlets for the game systems and your personal use. However please keep in mind that these do not supply unlimited power. If you plug too many devices, or devices which consume too much power into our outlets you will either blow a fuse or even the entire inverter. Keep an eye on how many cell phone chargers are plugged into the system, and make sure you disconnect them from the power supply if your phone is fully charged. Often we run into problems when 5 or 6 people have each of their cell phone chargers plugged in, and then they plug in a couple laptops and wonder why it stops working. Most of our vans supply at least 1000 watts of power. This should be more then enough for normal day to day use. As with our AV systems we do not offer discounts due to power inverter failure, nor are we responsible for damage to anything you connect to the inverter. We will schedule repair or replacement of any malfunctioning inverter on the next business day.

GPS Units

We have tested every brand on the shelf before settling on the Tom-Tom units we currently use. These GPS units provide substantially better service than the refurbished/proprietary models you typically encounter at most rental car companies. On top of that we rent them for a fraction of what most rental companies charge. The nice thing about having a GPS unit is that you keep your hands free, there are no incoming calls or texts to disrupt the navigation, and don't have to worry about getting a ticket (driving while holding a cell phone is a $271 ticket in California!). Our customers who have rented our GPS units have raved about them, so if you want to have one during your rental make sure you let us know when you make your reservation.

Internet

We offer mobile Internet WI-FI for your convenience. Wi-fi is delivered by 3rd party providers, and data is pay-as-you-go based on how much data you want (note: this is far superior to services like GoGo you see on airplanes that charge a flat fee per day and give you crap speed. What we offer is FAST and CHEAP). We are constantly identifying the best value out there, have switched vendors numerous times when better technology or rates became available, and specifically look for plans that offer the best possible rates to high consumption users. We do not mark-up this service at all, or take any commission on it. We want *you* to get the best possible rate. Since our vehicles go everywhere it is obviously impossible to guarantee service, coverage, reception or speed, but we pay a lot of attention to all of these factors, and are always optimizing for them. The carriers and providers are also constantly improving so our experience has been it just keeps getting better. Since Wi-Fi is provided by a 3rd party we do not offer discounts for any disruption in the service (the 3rd party vendor will handle any billing issues related to the Wi-Fi), but we will replace faulty equipment at our expense.

Headphone and Game Controller Batteries

The wireless headphones and game controllers in our vehicles require AA batteries to operate. Installing brand new batteries with every rental would be environmentally (and financially) wasteful. As a result we do not supply new batteries with every rental, and encourage clients to bring their own AA batteries with them in case the batteries in the headphones or game controllers need replacement.

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Repair Policies:

Tow Service:

Should you ever need it, we have a 24 hour nationwide road service available to help you. The membership number and the 1-800 number are on your rental agreement. However please also call Bandago to let us know that you are having problems. We are very aggressive when it comes to making repairs, and we often have knowledge and experience that will get you rolling even before you get off the phone. So should you have any issues please contact us immediately at 1-866-868-7826 (866-TOURVAN) so we can help!

Spare Tires:

Every van has a spare tire. We do not allow you to self change the tire. You must call our tow service and have a tow truck driver come and change the tire. Please let our office know anytime you get a flat so we can arrange to have the spare replaced for you.

• Ford vans: It is located underneath the van towards the rear of the vehicle. There is a compartment in the rear wall of the van on the right hand side that contains a jack and a screw lever to lower the wheel. The hole to insert the screw lever is located just above the rear bumper near the intersection of the two rear doors. There is usually a plastic flap covering the hole that will need to be opened to access the wheel lowering mechanism.
• Mercedes vans: It is also located underneath the van towards the rear of the vehicle. The tools for the spare tire are underneath the floorboard in front of the passenger seat. Please note the spare tire for Sprinters often uses a different size of wheel bolt. These bolts, if required, are also found in the spare tire tool compartment. Make sure the tow truck driver is aware that the spare might require these specially sized wheel bolts, or they could wind up stripping the wheel hub, and that will cause you a long delay because the entire wheel hub will need to be re-threaded!

Breakdown Policy:

Our customers travel tens of millions of miles every year, and despite the extraordinary effort we put into vehicle maintenance, there are occasionally moments where maintenance or repairs will be necessary. Should a mechanical repair be necessary during the course of your rental, please be assured that we will pay or reimburse for all mechanical repairs, provided that the repair is not due to misuse of the vehicle, or collision with a foreign object. But you must call us and let us know what is going on so we can help you take care of it promptly. Repairs over $75 require our approval before they can be initiated (this is as much for your protection as ours: we've encountered some shady mechanics out there.).

You must follow our instructions regarding maintenance and repairs, regardless of the effect it may have on your schedule. Sorry, but safety comes first. Failure to follow our instructions voids our agreement, and any CDW we have provided you with, and may result in us reclaiming our vehicle at your cost. If we feel something is unsafe, we have the final word. Yes we care a tremendous amount about your schedule, probably more than any other vehicle rental company in the world, but we cannot knowingly allow anyone to compromise their safety (or anyone elses). Your life and your health are the most important things in our vehicles.

After hours: If your mechanical issue occurs after hours and we are closed, we have a 24 hour nationwide tow service that will tow the vehicle to the nearest mechanic (see the section above about Tow Service). In most places mechanics are all closed after 5pm anyways, so there isn't much anybody can do until the morning. Leave a message on our voicemail and we will help you first thing in the morning. Go to a hotel and get some sleep. Watch TV. Relax. Being stressed out isn't going to help. Wake up fresh in the morning and we will help you get moving as soon as possible.

In the event of a serious mechanical malfunction*: We will make every effort to get you back on the road as soon as possible. Should repairs require the vehicle stay at the repair shop overnight we will issue vouchers for up to two (2) hotel rooms at a convenient nearby hotel (note this must be cleared with us prior to booking the hotel room). In the event that repairs cannot be completed within two business days we will do one of two things:

1. We will rush a Bandago replacement vehicle out to you.
2. If no Bandago replacement vehicle is available we will do everything we can to help you find another vehicle from the closest suitable vehicle rental company. You will no longer be charged by Bandago starting on the day of the mechanical failure, we will close our rental agreement, and you will be able to leave the Bandago van at the repair shop and continue with your tour with the new vehicle rental company. You will be responsible for paying for the new rental vehicle and/or any other expenses you may incur once our rental agreement has been closed. We will cover all of the costs of recovering our vehicle and transporting it back to one of our locations. Please note that we cannot guarantee other vehicle rental companies will be able to match our rates, vehicle configuration, amenities or services.

Remote & Rural areas, International Travel

We do not own teleportation devices. If you take your vehicle into the middle of the desert, deep into massive national parks, high into mountain ranges, way out to the boonies, or otherwise drive to locations far from major metropolitan areas, mechanics, parts, and tow trucks this will have a corresponding effect on our ability to get you moving quickly again if there is a problem. You assume this risk when traveling to remote, rural and/or isolated areas. We will still do everything we can to help you, but it will likely take longer to get repairs and/or parts. We are not liable for additional expenses you may incur as a result of your travel to remote areas (this includes expenses such as gas, miles, lodging, etc not otherwise provided for in our standard agreement). We are not bad people because of it, there's just limits to what we can provide and still offer vehicles for rent at a reasonable price. Please have realistic expectations.

Prohibited Use

Prohibited use of our vehicle violates our rental agreement, voids all liability and other insurance coverage, and makes vehicle subject to immediate recovery by Bandago.

Liability

We do not sell, offer, or include travel insurance with your rental, and do not provide coverage for anything other than our van. If you need travel insurance we are happy to refer you to a travel insurance provider. Like every other vehicle rental company in the world Bandago is never liable for consequential losses or damages (including lost revenue, wages, etc) due to vehicle downtime under any circumstances, even if the downtime is due to our own fault or neglect.

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Trailer Policy

BEFORE RENTING A VAN AND ATTACHING A TRAILER, PLEASE REVIEW THE FOLLOWING:

You tow a trailer at your own risk!

Bandago Towing Options

Bandago offers a 2 inch receiver for a class 3 hitch on the following models:

• Sprinter Executive
• Sprinter Grand
• Sprinter Deluxe
• Sprinter Bench
• Ford Transit Medium Roof
• Ford Transit Low Roof

You must provide the ball, pin, and trailer. WE DO NOT RENT TRAILERS. Bandago vans will either have a 4 or 7 pin for the electrical hookup. Uhaul offers a 4 to 7 blade adapter for a minimal cost. The cost of using the tow hitch on our select models is just $10/day.

Here are some helpful things you should know before towing a trailer:

• We are one of the VERY FEW rental companies that allow you to tow a trailer. Should something happen to your van OR trailer during your reservation, the likelihood of you finding alternate transportation is significantly low.
• Our hitches DO NOT PROVIDE BRAKE ASSIST ;nor will Bandago add this feature to your van, no matter the length of your tour.
• Bandago DOES NOT REMOVE SEATING FROM OUR MERCEDES SPRINTER VANS.

Trailers can make operating the vehicle more challenging. Furthermore it is almost impossible to find a replacement van with a tow hitch from another rental company on short notice if necessary. Most rental companies do not allow their vehicles to tow anything at all. We cannot guarantee that a replacement vehicle with a tow hitch will be available from another company if our vehicle breaks down and we are unable to provide a replacement from our fleet, and we are not responsible for any extra costs you may incur dealing with your trailer should this happen. This is why we always encourage groups to not travel with a trailer if at all possible.

Our nationwide tow provider (and most commercial tow operators) will not tow a vehicle with a trailer attached. If you require a tow you may have to leave the trailer behind unattended. So make sure you bring a tongue lock with you in case you need to leave your trailer behind.

We provide tow hitch receiver rentals as a convenience to our renters. We do not rent trailers, connect or install them for you, and we do not provide customer support for trailer issues. We provide the 2 inch receiver and electrical connection only (NO BRAKE ASSIST). You will need to provide the ball mount, ball, and any other items required for your trailer ”and“ for this reason we do not guarantee the trailer harness wiring on our vehicle will work with your trailer. If the wiring on your trailer does not work with our vehicle you are welcome to call our office, and we will make every effort to help you, but we do not offer discounts due to any trailer wiring issues, and we do not pay for trailer wiring modifications.

Sprinters Deluxe, Grand, Bench, and Executive Models

- Class III 2" Receiver

- Max Towing Capacity 4,000lbs

- 7 Pin Connector

Ford Transits: Medium and Low Roofs

- Class III 2" Receiver

- Max Towing Capacity 3,600lbs

- 4 Pin Blade and 7 Pin Connector

Our Mercedes Sprinter 15 Passenger Vans DO NOT TOW

We test our vehicles regularly (and before every rental requesting a trailer hitch) to make sure their wiring conforms to the most standard trailer wiring configuration. If you plan on towing and do not inform us, we will likely not test the trailer wiring prior to pickup and again are not responsible for any wiring issues we weren’t prepared for.

With that being said there are numerous different trailer wiring configurations and several different kinds of trailer connectors/adapters (see the wiring and connector guide above). We have no way to know if the van and tow receiver you are renting from us will work or fit with the specific trailer you are planning on using without requiring an adapter or wiring adjustments.

To make matters worse, we have seen countless trailers that are wired improperly or are non-standard. It seems people just love messing with the wiring on these things - usually to get it to work with a vehicle that has a non-standard wiring, and then it never gets corrected.

For this reason we do not guarantee the trailer harness wiring on our vehicle will work with your trailer. If the wiring on your trailer does not work with our vehicle you are welcome to call our office, and we will make every effort to help you, but we do not offer discounts due to any trailer wiring issues, and we do not pay for trailer wiring modifications.

If you are planning on towing a trailer we strongly suggest that you budget extra time at the start of your rental to make sure your trailer functions properly with our vehicle.

We charge a modest additional fee to rent a trailer hitch and this fee is designed to cover the additional wear and tear on the brakes, transmission, and engine.

Bandago's CDW policy does not extend to your trailer, or any accident caused in part or in whole by your trailer. If you are towing a trailer, you tow at your own risk.

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Tickets, Tolls & Transponders

Tickets and citations
The renter is responsible for all tickets, fines, fees, licenses, permits, taxes, or fines, required by or resulting from the renter's use or operation of the vehicle. We strongly urge our renters to pay all tolls and violations as they generate them. We charge an administrative fee per transaction if we have to pay a toll or violation on your behalf (it's not optional for us: if we don't pay the toll our vehicle can be impounded).

Are you certain you generated a toll or violation?
We highly recommend visiting the website of the agency, and paying the toll before any late fees or additional charges are assessed. In some cases this can result in dramatically reduced charges if you pay within 72 hours.

We do not provide Transponders!
Our vehicles travel all over the country, often on one-ways. There are numerous different transponder systems. There is no practical way for us to maintain transponder accounts, and put transponders in our vehicles. Every vehicle would have to have several transponders and that is not practical to manage across a nationwide fleet.

Do you have your own Transponder?
Many of our renters like to use their own toll transponder (EZ-pass, Fastrak, I-Pass, etc.). However please be aware: it is fairly common for the transponder signal to not be picked up, resulting in a violation being generated. So our first bit of advice is to just leave the transponder at home and pay the tolls as they happen, and that way you can be certain all violations are paid for. That's also the most secure way to be certain the violations are assigned to your transponder account. But if you really want to bring the transponder with you (and we understand if you do) then we strongly recommend double checking to make sure the transponder was activated every time you go through a toll, and if it doesn't activate then you should take steps to make sure the violation is paid for.
To pay a violation or assign it to your transponder account you will need to contact the toll agency that provided you with the transponder and get specific instructions from them on how to assign the violation to your account. We provide the license plate number on your rental agreement, so you can even follow up with them after your trip. Most agencies will let you pay a toll for a rental vehicle online using your transponder account provided you follow up quickly enough. Some authorities will even let you add a specific vehicle if you are going to be in the same one for a while. The difficulty level does vary by agency. Obviously we can't control how the tolling agencies run their operations, and we completely get how frustrating it is that they aren't more accommodating, but we're stuck in the middle here: if the violation isn't paid we can wind up having our vehicle impounded.

I just got a notice from a rental I had a lonnnnng time ago. What's up with that?
We often don't receive notices from tolling agencies until months (and in some cases years) after the rental completed. Some agencies don't mail any notices at all until there are three or more violations on the vehicle. Other agencies send their out-of-state vehicle violations to a separate department that is usually severely backlogged, so we won't get the notice in a timely manner. We are just as frustrated as you about this, but you are still liable for any violations you incurred during the rental, no matter how long ago they were.

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Payment Policy

Bandago requires a credit card for payment. Debit and Prepaid cards must be pre-approved by Bandago, and may require an additional deposit. Please be advised when using a debit card, special conditions may apply, so please read all the conditions below.

• We require a deposit of $100 to book a reservation.
• Rental days are calculated in 24 hour increments (i.e. 20 hours = 1 day, 30 hours = 2 days).
• Every rental includes 250 miles per day of rental (i.e. a 5 day rental includes 1,250 miles). Additional miles are .35/mile
• Unless you prepaid, payment in full is due at the time of pickup, unless other payment arrangements have been approved by Bandago's billing team.
• The renter who guaranteed the reservation with their credit card expressly authorizes Bandago to process the credit card for any and all charges due under the agreement unless other arrangements have been made in advance.
• If any errors are found each party shall promptly pay or credit the other, as appropriate, to correct the error.

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Credit Cards

• A major credit card is a card that is supported by a predetermined line of credit, and not a bank account, or a pre-paid balance.
• Bandago accepts American Express, Discover Network, MasterCard, and Visa credit cards.
• At the time of rental, a credit card must be presented with available credit, in the renter's name. In addition to the anticipated cost of the rental, an additional deposit may be required.
• The signature on the back must match the name imprinted on the card and the signature on the rental agreement.
• If the renter reserved online, the name printed on the card presented by renter must match the name booked for the online transaction and identification presented.
• The renter who guaranteed the reservation with their credit card expressly authorizes Bandago to process the credit card for any and all charges due under the agreement unless other arrangements have been made in advance.

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Debit/Check Cards

• Bandago Locations accept debit cards.
• At the time of rental, a debit card must be presented with available credit, in the renter's name. The full amount of the rental and deposit will be charged to the debit card.
• The signature on the back must match the name imprinted on the card and the signature on the rental agreement.
• The renter who guaranteed the reservation with their debit card expressly authorizes Bandago to process the debit card for any and all charges due under the agreement unless other arrangements have been made in advance.

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Cancellation/No-Show Policies

All rentals require a $100 deposit. If you cancel your reservation within 48 hours before your scheduled pick-up time, we charge a cancellation fee of $100.

If you need to cancel your reservation for any reason, please call us at 866-868-7826 or email us at [email protected]

Things to have ready

• Your reservation number
• Your email address
• Last four digits of the card used

"Pay Now" Reservations (Prepaid Bookings)

• If you cancel less than 48 hours prior to the scheduled pick-up time, you will receive a full refund less a cancellation fee of $100.
• If you fail to cancel the reservation before your scheduled pick-up time and/or the vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
• If you return the vehicle before your scheduled return date, you will not be refunded any portion of the payment.

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Rental Extensions

Any client wishing to extend their reservation during the rental must call Bandago Headquarters and have such extension authorized. The entire estimated balance for the updated reservation will be charged before the extension is approved.

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Tips For Smarter Driving

Fuel consumption is one of the biggest controllable expenses when you are on tour. Factors such as speed, tire pressure, and a clean air filter, can all have a very large impact on fuel consumption. For example there is a 20% difference in fuel consumption between 65mph and 80 mph. Over an entire tour this can translate into hundreds of dollars saved simply by driving the speed limit, and this also can greatly diminish the amount of carbon that is emitted into the atmosphere.

Tire pressure not only affects gas mileage, it affects safety. Check your tire pressure regularly. If you have questions regarding the proper pressure to inflate the tires, please call Bandago.

Wearing your seatbelt can reduce the odds of a fatality from 72% to 20%. Please wear your seat belts at all times when the vehicle is moving!

According to the NHTSA, most rollovers are due to driver error. Please take a moment to familiarize yourself with these safety tips:

• Never drive when you are tired. Pull over and get some rest before driving.
• Always drive the speed limit.
• If you do find yourself drifting off the road avoid turning the wheel suddenly to get back on the road. Instead hold the wheel steady and gently slow down. When you have slowed down to a safe speed then you can then go back on the road. (most rollovers occur when people jerk the wheel to get back on the road, so this is important!!!)
• Please make sure there are no cans, cups, or other debris near the feet of the driver.
• Poor weather, ice, and bad weather conditions are inherently dangerous in any vehicle. When in doubt, pull over and wait for conditions to improve.

For more information on preventing rollovers and safe driving please visit the Safer Car website.

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Accident Policy

In the event of an accident, no matter how large or small, we require that you notify us immediately. We will provide you with an accident report form, which must be completely filled out and and either emailed or faxed back to us at 1-415-401-7659.

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Delivery Services

Bandago proudly offers the ability to deliver and retrieve your van. In order to qualify for delivery, your reservation must meet the following criteria.

1. Deliveries and or Pick Ups must be scheduled at least two weeks in advance.
2. Deliveries and or Pick Ups must occur on weekdays between 11am and 3pm.
3. Reservations requesting delivery or pick up to a location 1 to 100 miles from a Bandago location must be at least 3 or more days in length.
4. Reservations requesting delivery or pickup to a location 101 to 600 miles from a Bandago location must be at least 7 or more days.

Due to traffic and other elements of delivery beyond our control, we cannot guarantee a specific delivery time. Fees are inclusive of all costs including driver pay, per diem, fuel, return airfare, tolls, taxi’s, hotels, vehicle depreciation, and all other incidental expenses.

If your reservation qualifies, please give us a call at 866-868-7826 option 1 to discuss the possibility of delivery or retrieval of your Bandago van!

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For Hire Reservation Requirements

At Bandago, we love working with Limousine and Livery companies. We also love partnering with local businesses like Wine Tasting Tours, Experiential Travel Companies, and even Long Distance Bicycle Tours. However, when renting a Bandago van to transport your passengers for hire, Bandago is forced by Federal and local State mandates to require that these companies and other organizations to have at least $1 million in automotive liability insurance, $1.5 million in the state of California.

Bandago defines For Hire Reservations as:

• Limousine Service
• Livery Service
• Transportation Provider
• Wine Tasting Tours
• Adventure Travel Tours
• Bicycle Tours
• Security Detail
• Professional Driving Service

Bandago is unable to offer in house automotive insurance coverage to replace this requirement. If you do not meet our requirements, we will gladly offer a full refund of your deposit. Please reach out to our team if you have any questions at 866-868-7826.

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Grade 1-12 Public or Private School Transportation

Are you planning a trip for an Elementary, Middle or Junior High, or High School team or club?

Please make note that our vans do not meet Federal Bus Safety Standards and can not be used to transport children in the twelfth grade or younger for school related functions.

Q: May schools purchase or lease new 15-passenger vans?
NHTSA: The Safety Act (SAFETEA-LU) prohibits a school or school system from purchasing or leasing a new 15-passenger van if it will be used significantly by or on behalf of the school or school system to transport pre primary, primary, or secondary school students to or from school or related events, unless the van complies with FMVSSs prescribed for school buses or MFSABs (multi-function school activity buses). A school in violation of this requirement may be subject to substantial civil penalties under the Safety Act.
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Non-conforming Vans Used for School Transportation
School buses, including multifunction school activity buses (MFSABs) provide significantly safer alternatives to the use of non-conforming, full-size vans for transporting school students. The following NASDPTS Position Paper, "Non-conforming Vans Used for School Transportation" provides information on the legal and risk management liabilities of using non-conforming vans in lieu of school buses for transporting students and recommends against such use.
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Non-conforming Vans Used for School Transportation
Public schools, public and private charter schools, and private schools are sometimes unaware of regulations and safety requirements affecting student transportation. Therefore, NASDPTS further recommends that state and local student transportation officials, state associations, insurance companies, van manufacturers, automobile dealers, and rental car companies fully inform schools regarding federal and state regulations prohibiting and recommending against the purchase and use of full-size vans to transport students and regarding the related safety liabilities.
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Hand Controls

If you need hand controls due to disability, no problem, we'll take care of you. Please make sure you let us know at least 72 hours in advance so we can make sure that the unit is present and that staff will be prepared. Bandago uses the PHC-3 Hand Control.

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Burning Man

Burning Man is a popular event held in the Black Rock Desert in Nevada. While we do rent vans for use at Burning Man, we have special requirements that must be met to book your reservation:

• You must call us to book your Burning Man van rental. You cannot book online.
• Ford Transit Medium Roof vans are the ONLY vehicles we allow to be used for Burning Man. Sprinters are NOT allowed.
• Burning Man rentals require a $500 cleaning deposit.
• Payment for the entire rental is required in advance.
• Roadside Assistance is not included, but can be purchased for $150. Otherwise you are financially responsible for any roadside assistance that might be needed.

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