Frequently Asked Questions

If you would like to cancel your reservation, please give us a call at 866-868-7826 (7 days a week from 8am to 8pm EST) or you can email us at [email protected].

In order to cancel a reservation we will need the following items:

• The reservation number
• The email address that was used to secure the reservation
• Last four digits of the card used to pay the deposit

Great question! Please go to bandago.com/quote and follow the instructions. If you would prefer to speak to an agent, please give us a call at 866-868-7826 option 1.

We proudly offer 250 miles for free every 24-hours you rent. Anything after that is just .35 cents a mile. We do not offer an unlimited miles package.

Due to local restrictions, we are unable to collect our passengers curbside from any airport. However, we do have some options on getting you directly to our office. Please give us a call at 866-868-7826 to get more information.

If you have an existing reservation where your cardholder will not be available to present their information at pickup, please give us a call so we can go over your options at 866-868-7826.

If you are interested in receiving delivery, please see if your reservation qualifies.

1. Deliveries and or Pick Ups must be scheduled at least two weeks in advance.
2. Deliveries and or Pick Ups must occur on weekdays between 11am and 3pm.
3. Reservations requesting delivery or pick up to a location 1 to 100 miles from a Bandago location must be at least 3 or more days in length.
4. Reservations requesting delivery or pickup to a location 101 to 600 miles from a Bandago location must be at least 7 or more days.

Due to traffic and other elements of delivery beyond our control, we cannot guarantee a specific delivery time. Fees are inclusive of all costs including driver pay, per diem, fuel, return airfare, tolls, taxi’s, hotels, vehicle depreciation, and all other incidental expenses. Please note that deliveries are subject to staff and vehicle availability. Delivery is limited to the contiguous 48 states. We do not deliver to Canada or Mexico.

If your reservation qualifies, please give us a call at 866-868-7826 option 1 to discuss the possibility of delivery or retrieval of your Bandago van!

Bandago offers the most diverse fleet of rental vans in the industry. Three configurations of the Ford Transit and seven configurations of the Mercedes-Benz Sprinter. All vans are rear wheel drive.

1. Ford Transit (15 passenger)
   Bandago offers three varieties of the Ford Transit - Low Roof, Mid Roof, and High Roof.
   
   Each model has seating for up to 15 passengers and are tow capable. Amenities include backup camera, bluetooth, and an AUX port for music. If you need more room for cargo than passengers, we can remove seating in either Transit to provide more space. The only seats we can remove in the Transit are the two middle seats from the last row and the two driver side seats from the third row.
2. Mercedes-Benz Sprinters 2500 model with 158" / 170" wheelbase, high roof, diesel engine.
   All of our Sprinters come with many of amenities. We offer seven configurations:
   • Sprinter Bench - 12 Passenger w/ Cargo Hold and Towing
     The Bench Seat model is great if you have up to 12 people traveling (including the driver) but still want all the standing headroom of a Sprinter. With 165 cubic feet of storage completely enclosed in the back, you’ll have enough space to store all your band’s backline or have enough space to fit the entire team's gear and luggage. Each Sprinter Bench comes with a PS4, two controllers, two wireless headphones, 23 inch monitor, and 110v power outlets.
   • Sprinter 15 Passenger, White - Seating for 15 Passengers plus luggage
     Each of Sprinter 15P vans come standard with ALL the things you need to keep your passengers happy and occupied no matter how far your journey. With tons of USB-C charging ports, adaptive cruise control, seamless Bluetooth pairing, touch screen GPS, Apple CarPlay & Android Auto, as well as an incredible Back-up camera. With enough storage room for Golf Clubs, luggage, coolers, and even small music equipment, the Sprinter 15 just became your new favorite Bandago van.
   • Sprinter 15 Passenger, Black - Seating for 15 Passengers plus luggage
     Each of Sprinter 15P vans come standard with ALL the things you need to keep your passengers happy and occupied no matter how far your journey. With tons of USB-C charging ports, adaptive cruise control, seamless Bluetooth pairing, touch screen GPS, Apple CarPlay & Android Auto, as well as an incredible Back-up camera. With enough storage room for Golf Clubs, luggage, coolers, and even small music equipment, the Sprinter 15 just became your new favorite Bandago van.
   • Sprinter 12-Passenger Crew - Seating for 12 passenger and over 164 cubic feet of storage!
     The 2022 Mercedes-Benz Sprinter 2500 High Roof has a 2.0L I4 Diesel Engine that generates an impressive 24.5 MPG - a real fuel saver for those longer trips. It also has the 7G-TRONIC Plus 7-Speed Automatic Transmission, which makes driving a breeze. While this van doesn't come with a tow package, the 161hp engine has enough power to haul 11 of your closest friends and their gear anywhere. We do mean all of it. We removed the last row of seats and outfitted these vans with cargo walls providing over 164 cubic feet of storage. That's larger than most NYC apartments!
   • Sprinter Deluxe - 10 Passenger w/ Cargo Hold and Towing
     This Sprinter van comes with four Captain's chairs and a rear bench seat that can seat four people, which brings the total capacity to 10 passengers, including the driver. The business class accommodations will keep everyone in comfort for the duration of your flight. All that's missing is the flight attendant. Each van comes standard with PS4, TV/DVD, 23 inch monitor, 110v power outlets, and two pairs of wireless headphones.
   • Sprinter Grand - 12 Passenger w/ Cargo Hold and Towing
     Each of our Sprinter Grands come standard with a PS4, two PS4 controllers, TV/DVD, 23 inch monitor, 110v power outlets, and USB-C charging ports along the driver side wall.Don't forget about the kick butt sound system! This van is equipped with ALL the things you need to keep your passengers safe, happy, and entertained no matter how far your journey.
   • Sprinter Executive- 10 Passengers w/ Towing
     his is the best van we have for shuttling large groups to and from that next business conference, taking the team on a retreat, or if you are lucky enough to have a separate equipment vehicle the entire band and crew can ride in the comfort of their own individual reclining business-class chairs. The Executive comes with an individual reclining captain chair for every passenger, and every seat has its own USB and 12v power outlet. There is also a table for four passengers to sit, work, or converse at. The Executive comes with a 23 inch LCD monitor, PS4 console with DVD support, 110v power outlets, and two pairs of wireless headphones. Add in the awesome sound system and there's not much more you could ask for to keep your group entertained and occupied on long road trips.

Yes we do. You can travel to any of the 50 states and Canada.

Due to most automotive insurance agencies (including our own) not covering vehicles for liability or collision in the country of Mexico, we do not allow our vans to travel into Mexico.

Chevrolet Express:
Every band is different, but your standard four piece band will have no trouble storing their gear inside an Express if they remove the rear two seats. This will leave seating for 6-8 people.

Ford Transit:
The Transits are great at moving groups of people with luggage, but they have an unusual seat configuration that makes them a little more challenging for bands. We can easily remove some seats, other seats are bolted in. In a pinch we can take those out too, but it's a bit time consuming, so we have preconfigured a portion of our fleet to be a good fit for Bands on short trips. For longer trips we recommend going with either the E-Series or the Sprinter, because the storage options are a bit more ideal for bands.

Mercedes-Benz Sprinter: Due to the dedicated storage area the Mercedes-Benz Sprinter offers even more storage space for your gear, which in most cases will save you the time and hassle of renting a trailer. The Sprinter is 100% the best way to go if you are a touring band.

In our experience the vast majority of bands can fit their equipment and luggage into the cargo space of a Sprinter without any need for a trailer. Most bands can also fit their equipment into an E-series van with the last two rows of seats removed. But if you are one of those special bands that carries a lighting rig or has gigantic stacks of gear, then you will be delighted to learn that we rent tow hitches for all of our vans (you do need to let us know in advance though). So if you need more storage space, you can rent a trailer from U-haul, or any other reputable trailer rental company, or you can bring your own trailer, and our vehicles can handle the job. Please note we do not supply the ball mount and ball (due to variances in trailer height and tongue size), but most trailer rental operators will have these for sale for low prices.

Chevrolet Express:
We advise people to roughly estimate 12-15 miles to the gallon. If you follow our advice (see below) you can substantially improve this mileage. We have had clients report getting as high as 20 miles to the gallon.

Mercedes-Benz Sprinters:
These vans are very economical on fuel due to the highly efficient Mercedes-Benz engine. They can get as high as 25 miles to the gallon, depending on model year, load weight, driving speed, and road conditions.

In addition to being the best van rental company, we are also the least expensive. Still most people going on tour are looking to save every penny they can. We understand and sympathize, that's why we started this business! There are many things you can do to save money and still successfully complete a nationwide tour. Here are some things we recommend:

1. Drive the speed limit. In addition to being substantially safer, there is a 20% difference in fuel consumption between 65 and 80 MPH. This will add up to hundreds of dollars saved over the course of a national tour.
2. Have your booking agent plan your shows as closely together distance-wise as possible. If possible, play a couple shows in the same area. This is a great way to build an audience! Zigzagging across the country not only adds to stress and wear on the vehicle, it also adds to stress and wear on the band! Poorly planned tours are significantly more expensive in fuel consumption and mileage. Plan your tours smart, and you will still see all the same cities but for hundreds of dollars less.
3. Take care of your van!
We ask all of our clients to change the oil every 3000 miles (every 10k miles for the Sprinters). This is so important to us that we actually reimburse you for these oil changes at the end of the tour! Just bring back your receipts and we will credit your bill accordingly. Also we highly reccomend you use our supplied tire pressure gauges to make sure your tires are properly inflated. A properly maintained van will save you money and will insure a successful tour! If you don't know how to do these things our staff will be more then happy to show you how. Just ask!

Yes! You can rent our vans for one way rentals between all of our locations. There is typically an extra fee to do so to cover our cost of moving vehicles around. These fees change often depending upon our fleet disposition, so give us a call if you are doing a one way and we can discuss your options with you. One ways between offsite locations can be arranged for an additional delivery/pickup fee.

We can and will deliver anywhere in the United States or Canada. Our delivery fees are typically all-inclusive and cover all costs including driver pay, fuel, hotel and return airfare. To get a detailed delivery quote please reach out to us with your delivery request. Please note that deliveries are subject to staff and vehicle availability.

Of course! We have rented to countless families, churches, film productions, corporations, governments, marketing companies, friends, sports teams, and many more. Our mission is to serve anyone wanting to move groups of people on the ground with a higher level of comfort than what you typically get from a car rental company. Of course we always will have a special place in our heart for touring musicians, and will always make sure that we are doing everything we can to serve the touring musician community with the best possible service at the lowest possible rates.

For reservations that are not pre-paid in advance Bandago charges a $100 cancellation fee if the reservation is not canceled within 24 hours of the booking.
For pre-paid rentals, we charge a $200 cancellation fee if the reservation is not canceled within 24 hours of booking.
All rentals including a One-Way to a different location or a Delivery are charged a 30% deposit upfront which is only refunded if Bandago is given a full two week notice to cancel prior to the pick up date.

Bandago includes 250 miles for every day of rental. So a 10 day rental would include 2,500 miles. This mileage allottment covers more than 90% of our customers. We do have to charge a little bit extra to clients driving a high number of miles on a per day basis, as it is increasing our maintenance cost while decreasing the vehicle's value. Additional miles will be charged a mileage fee on a per mile basis (most van are 35 cents a mile, although some vehicles may vary).

Give us a call or send us an email. Usually what we want to see is a copy of your tour itinerary so we can get an estimate of how many miles you will be traveling and how many days you will be gone (All we need is a list of the cities you will be visiting, in the order you will be visiting them). Once we get an idea of what your trip is like we will give you an estimate so you will know what your final total including all taxes will be. When you have confirmed you want to rent with us, we will take a credit card number to guarantee your reservation for the van. That's it!

We provide a 24-7 nationwide tow service. We are extremely proactive when it comes to getting repairs. You will not find a company more committed to getting you moving again quickly.

All of our vans are late model vehicles (typically two years old or less). Mileage on the vans will vary due to the nature of our clientele (some of our clients average 10k miles a month!). Given the size of the vehicles, it is not uncommon for our vans to have minor cosmetic dents, dings or scratches. However all of our vehicles are inspected by ASE certified mechanics on a regular (and frequent!) basis, and all of our vehicles are rented clean, and in excellent running condition.

Yes, most of our vans come with a healthy (or unhealthy) supply of videogames.

Due to the wide variance in tastes among our clients, we do not provide DVD's, but you are welcome to bring your own.

All of our vans are late model vehicles (typically two years old or less). Mileage on the vans will vary due to the nature of our clientele (some of our clients average 10k miles a month!). Given the size of the vehicles, it is not uncommon for our vans to have minor cosmetic dents, dings or scratches. However all of our vehicles are inspected by ASE certified mechanics on a regular (and frequent!) basis, and all of our vehicles are rented clean, and in excellent running condition.

Yes, most of our vans come with a healthy (or unhealthy) supply of videogames.

Due to the wide variance in tastes among our clients, we do not provide DVD's, but you are welcome to bring your own.

Yes! We do require 72 hours notice prior to picking up your vehicle so that we can make sure the location has the controls available. For more information:

We do not have any four-wheel drive vans in our inventory.

We do allow pets, but please keep in mind that there may be an additional cleaning fee if your pet sheds heavily.